How do I find my bracelet size?
Finding the right size is key to making sure your bracelet feels comfortable and looks just right.
Measure your wrist. Use a flexible measuring tape, or a piece of string and a ruler. Wrap it just below your wrist bone, where you normally wear your bracelets.
Add length for your fit:
- 0.25 inches for a snug fit
- 0.5 inches for a standard fit
- 1 inch for a looser fit
Two tips: measure both wrists, since one is often slightly larger, and if you're between sizes we recommend sizing up.
If you're unsure, write to us at info@willowbyjosie.com and we'll help you find your fit.
What does gold filled mean?
Gold filled is made by bonding a thick layer of real gold to a base metal using heat and pressure. This makes it far more durable and long lasting than gold plated jewelry, which has a very thin layer that can wear off quickly.
We choose gold filled because it offers a beautiful, high-quality finish that holds up to everyday wear. With the right care, your pieces can last for years without losing their look.
What are seed beads?
Seed beads are tiny glass beads that come in a wide range of colors and finishes, and they're the heart of many Willow pieces.
We select high-quality Japanese seed beads for three reasons:
- Consistent shape and size, for a clean and refined look
- Strong, well-finished holes that help prevent cracking
- Long-lasting color that stays vibrant over time
Not all beads are created equal. Lower-quality, mass-produced beads may fade, lose their shape or wear down quickly.
Can I wear my bracelet every day?
Yes. Our bracelets are designed for everyday wear: lightweight, comfortable and made with durable materials, whether worn on their own or stacked.
How should I care for my jewelry?
Our pieces are water resistant, but to keep them looking their best we recommend limiting contact with perfumes, lotions, soaps and chlorinated water.
For everyday care:
- Wipe your jewelry gently with a soft cloth after wearing
- Rinse with warm water if needed, and dry thoroughly
- Store in a clean, dry place when not in use
If a piece comes into contact with chemicals, clean it as soon as you can to help preserve the shine.
How long does shipping take?
Every piece is made by hand, so orders are prepared within 1 to 5 business days. Once shipped, they usually arrive within 3 to 5 business days.
Shipping is free on all orders over $60. For orders under $60, a flat rate of $6 applies.
We currently ship within the United States only.
Do you accept returns or exchanges?
Every piece is made by hand, and we look at each situation personally.
We offer exchanges on non-personalized items within 30 days of delivery, as long as the piece is unworn and in its original condition. Return shipping is the buyer's responsibility, and custom pieces aren't eligible for exchange. We don't offer refunds.
If something isn't right with your order, write to us at info@willowbyjosie.com and tell us what happened. We'll look at it together and find the best way forward.
Since our bracelets are made to fit comfortably, we recommend checking your size before ordering. If you're unsure, just ask and we'll help you find your fit.
Do you make custom pieces?
Yes. If you have something in mind, write to us at info@willowbyjosie.com and we'll see what we can create together.
Do you offer wholesale or bulk orders?
We're always happy to explore bulk and wholesale orders. Write to us with what you have in mind and, depending on the quantity, we may be able to offer special pricing.
Do you offer gift wrapping?
Yes, and there's no extra charge. When you're in your cart, open the Special instructions field and let us know the order is a gift. We'll take care of the rest.
Will my order arrive in time for a specific date?
Usually, yes, but it helps to plan. Every piece is made by hand, so we need 1 to 5 business days to prepare your order, and delivery takes another 3 to 5 business days. If you're working toward a birthday or a holiday, write to us at info@willowbyjosie.com with the date and we'll tell you honestly whether it can be done.
What if my bracelet doesn't fit?
We'll help you exchange it. Non-personalized pieces can be exchanged within 30 days of delivery, as long as they're unworn and in their original condition. Return shipping is the buyer's responsibility. To avoid the back and forth, measure your wrist before ordering, and if you're between sizes, go up.
Do you ship internationally?
Not at the moment. We currently ship within the United States only. If you're outside the US and would like a piece, write to us and we'll let you know if that changes.
Can I change or cancel my order?
You can cancel within 1 hour of placing your order. After that, your piece may already be in production or packed. If you need to change an address, write to us right away at info@willowbyjosie.com, because a parcel can't be rerouted once it's on its way.
What if my order arrives damaged, or something is wrong?
Write to us within 7 days of delivery at info@willowbyjosie.com, with photos of the piece and the packaging. We'll send a replacement at no cost to you.