Refund policy

Every Willow piece is made by hand, with care and intention. If something isn't quite right, we're here to help.

Exchanges

We offer exchanges only on non-personalized items. You can request an exchange within 30 days of delivery, as long as the piece is unworn and returned in its original condition and packaging.

Please note:

• We do not offer returns or refunds
• Return shipping costs are the buyer's responsibility
• Custom and personalized pieces are not eligible for exchanges

How to request an exchange

Email us at hello@willowbyjosie.com within 30 days of delivery with your order number and what you would like to exchange your piece for. We will reply with the return address and the next steps. Items sent back without requesting an exchange first cannot be processed.

Sizing

Our bracelets are made to fit comfortably, so we recommend checking your size before ordering. If you are unsure, write to us and we will help you find your fit.

Order cancellations

Orders can be cancelled within 1 hour of purchase. After that, your piece may already be in production or packed for shipping.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, email us at hello@willowbyjosie.com within 7 days of delivery with photos of the piece and the packaging. We will send a replacement at no cost to you.

Questions

Write to us any time at hello@willowbyjosie.com. We read every message.